Agency Mission

“InterFaith Works, through education, service, and dialogue, affirms the dignity of each person and every faith community, and seeks to build relationships and understanding among us.”


Agency Vision Statement

“InterFaith Works builds bridges of understanding to affirm the dignity of all people in Central New York. Working with the different faith communities and the diversity of the region’s people, we address deeply embedded social divisions. Informed and influenced by the values and ethics of the faith traditions, we work with the community to find common ground on its issues. Using the tools of interfaith and cross-cultural dialogue, we create life-changing experiences that lead to actions for the creation of a more equitable and loving community.”



ACCOUNTABILITY:  Accountable to Center for New Americans Program Director


BROAD FUNCTION: Responsible for supporting the administration of the refugee resettlement activities of InterFaith Works’ Center for New Americans, with particular emphasis on integrating refugees with significant health, mental health, and special needs.




Supervision & Training


  • Supervise R&P Core Service Case Management caseworkers, including assigning caseloads for CNA staff and oversight of case management activities, performance appraisals, and supervisory sessions including:
    • weekly meetings with Program Director
    • three times monthly with the caseworkers to staff specific cases,
    • monthly with all CNA staff for in service training and information exchange
  • Supervise and work collaboratively with Special Service Caseworker and Mental Health Specialist
  • Conduct peer review sessions with caseworkers upon scheduled completion of core services at approximately six weeks post-arrival.
  • Conduct post-60 day case reviews with the Program Director.
  • Participate in all-staff training on guidance, protocols and agency procedures
  • Assure that caseworkers implement training protocols
  • Assist the Program Director in designing and delivering training for staff.


Case Management


  • Provide direct case management and oversight of case management staff for cases with significant medical and mental health diagnoses throughout the R&P and CHEP services periods, and as necessary, for a period of up to two years post-arrival, and address specific case management needs of members of the International Recovery Group by assuring that case management staff:
    • Oversee appointment scheduling, translation, transportation, pharmacy needs, patient instructions and compliance.
    • Establish emergency contacts.
    • Oversee monthly home visits, post-hospitalizations, self-sufficiency planning and case documentation
    • Maintain contact with care providers and assist client and/or families in relaying questions and concerns. 


CNA Staff Collaboration


  • Maintain daily communication and coordination with the Case Services Coordinator, the Special Services Caseworker and the Mental Health Specialist in order to assure effective case service delivery to R&P and ongoing vulnerable cases.
  • Initiate weekly interface with CNA’s Employment Services team and Matching Grant Coordinator to assure that eligible clients have the early, effective referrals to in-house services.


Finances and Reporting


  • Assure client finances are completed in a timely and accurate manner.
  • Prepare 90-day client reports for assigned cases, quarterly Preferred Community service template reports with the program director, and other weekly, monthly, and/or quarterly reports as directed.
  • Maintain confidentiality and safety protocols
  • Become well acquainted with the vision and mission of the larger InterFaith Works agency as a whole.


Administration and Projects:


  • Assist with the administration, development, implementation, administration of the refugee resettlement programs and projects, as assigned by the Program Director.
  • Perform other duties as assigned.



This is a full time position which will involve night and weekend duties, including rotating coverage of the agency emergency phone.



Master’s Degree and at least 6 years of experience in non-profit administration and human services case management. Candidate must have ability to work within multi-cultural framework. Excellent communication skills, ability to work in a team, and appreciation of volunteer partners is essential. Multi-lingual and those with experience with refugee resettlement preferred.


Competitive salary and generous benefits package are provided.


Respond with Cover Letter and Resume to:

Marcy Bowles

Executive Assistant

InterFaith Works

3049 E. Genesee Street

Syracuse, NY 13224

(315) 449-3552 ext 101